Contact Profile Insurance on 02089313306
We remain open for business and here for you!  
 
Please be assured whether you need to renew an existing policy, make a claim or take out a new policy, you can do this over the telephone using the usual office number, or by email: Info@profileinsurance.co.uk 
As usual our out of hours phone line will be in operation 7 days a week, where you can talk to us for any help or reassurances you may need.  
 
"You can't calm the storm so stop trying. What you can do is calm yourself and the storm will pass."  
 
Please visit out COVID-19/Brexit page for relevent information and support 
 
As a Thank you from us.... 
 
If you are an NHS Worker, Care Worker, Key Worker, Refuse Collector or if you are providing an essential service during this pandemic. Please call us today and we will provide you with a substantial discount on any existing/ new policies.  
 
If you are an existing client who has had to put your business into hibernation, such as those in the leisure, entertainment, retail or hospitality industry. when the world opens up again, (and it will) we will cover your insurance for the coming year at a very substaintial discount.  
If you are not a client yet we would be delighted to welcome you.  
 

With the ramifications of COVID-19 (coronavirus) being felt by people and businesses around the world, we are working to support our customers through this difficult time and respond to the changing policy landscape. 
 
Here you can find useful links to information relating to COVID-19, including advice, guidance, and common questions relating to insurance. 

The spread of Coronavirus is an unprecedented global crisis. Here at Profile Insurance we know this is an incredibly difficult time for families and businesses as people seek to make the right decisions for their own health and that of their family. 
 
It is also a time when people are trying to understand what their insurance covers them for. We are supporting and advising our customers constantly. Our main priority is to make sure that our customers can continue to have their claims paid in this challenging environment and we are doing everything in our power to keep our operations running as fully as possible and to offer clear and up-to-date information to our customers. 
 
If you are unsure what your policy covers you for or have any questions at all then please contact us today. 

Useful Links:  

Guidance for employees, employers and businesses in providing advice about coronavirus (COVID-19). 
Motor Insurance Guidance, useful information & tips.  
Return to work Guild during COVID-19  
Business as (un)usual... 
Business Insurance Guidance and useful information. 
Wedding Insurance Guidance, useful information & tips. 
The effects on Cyber Security associated with COVID-19 and Working from Home. 
Private Medical Insurance Guidance, useful information & tips. 
Home Insurance Guidance and useful information & tips. 
 
Travel Insurance Guidance, useful information & tips. 

Relevent Brexit Updates 

There are new requirements for everyone travelling to the EU,Switzerland, Norway, Iceland or Liechtenstein from 1 January 2021. Please read the government’s new guide lines carefully before travelling
As well as the actions all travellers need to take, there are extra actions if you’re travelling to the EU for business. Business travel includes activities such as travelling for meetings and conferences, providing services (even with a charity), and touring, art or music. 

Experiencing Financial Difficulties 

Should you be experiencing financial hardship, or if things change at work or home, we may be able to help by:  
Re-assessing your demands & needs  
Reviewing levels of cover  
Adding or removing optional covers such as legal expenses 
Adding or removing people on your policy 
 
Where amendments to your insurance cover does not alleviate your payment difficulties, you should contact your finance provider directly as further support may be available, which could potentially include:  
The possibility of deferring payments (refer to FAQ's)  
Reduce repayments, or rescheduled term 
waiving missed or late payment fees  
Amending you repayment date without any cost  
Reducing interest payments  
 
It is important that customers do not leave themselves uninsured, so we encourage you to contact us to discuss the options available if you are struggling to afford your payments during this uncertain time.  
 
Please see our FAQ's on Payment Deferrals 
 
Q- What is payment deferral?  
A- A payment deferral is an arrangement under which a firm permits a customer to pay their insurance premium in instalments to make no payments a specified period  
 
Q- How do I apply for a payment deferral?  
A- You should contact your insurer or finance provider directly 
 
Q- If I am granted payment deferral, will I be classed as being in arrears on my payments?  
A- No, nor would the provider or any third party such as broker or debt collector be allowed to cancel the policy or collect payment during the deferral period.  
 
Q- How long can I defer payments?  
A- One to three months, however, the provider can grant a longer extension should they ish  
 
Q- Will I have to pay a fee?  
A- The Financial Conduct Authority (FCA) would not expect a customer to be liable to pay any charge or fee in connection with the granting of a payment deferral 
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