Contact Profile Insurance on 02089313306
We remain open for business and here for you!  
Please be assured whether you need to renew an existing policy, make a claim or take out a new policy, you can do this over the telephone using the usual office number, or by email: 
As usual our out of hours phone line will be in operation 7 days a week, where you can talk to us for any help or reassurances you may need.  
"You can't calm the storm so stop trying. What you can do is calm yourself and the storm will pass."  
Please visit out COVID-19/Brexit page for relevent information and support 
As a Thank you from us.... 
If you are an NHS Worker, Care Worker, Key Worker, Refuse Collector or if you are providing an essential service during this pandemic. Please call us today and we will provide you with a substantial discount on any existing/ new policies.  
If you are an existing client who has had to put your business into hibernation, such as those in the leisure, entertainment, retail or hospitality industry. when the world opens up again, (and it will) we will cover your insurance for the coming year at a very substaintial discount.  
If you are not a client yet we would be delighted to welcome you.  


Melanie Burns 
Set up the company in 1997 with a vision of an insurance company that genuinely puts its customers first. Over 20 years experience in all classes of insurance. 
Mark Cook 
Heads up the Commercial Lines Department and has extensive knowledge of all types of insurance. Over 20 years of experience in underwriting and broking. Key to the success and growth of Profile. 
Michèle Streatfield 
Heads up the Personal Lines Department, with over 15 years of experience. Responsible for renewals and adjustments and for the development of trainees. 
Jenna Hubbard 
Multi talented in both Personal and Commercial Insurances, with over 10 years experience. Also looks after developing portfolio business with introducers, marketing and schemes. 
Loretta Serventi 
Central to the Personal Lines Department, with over 10 years experience in broking. Proficient in developing new business, handling renewals, adjustments and dealing with general enquiries. 
David Ryan 
Personal Lines team, working alongside Michéle and Lori. Cert CII qualified with over 20 years of experience in both broking and underwriting. Plays a key role in new business, renewals, adjustments and general enquiries. 
Philip Jones
Philip Jones 
Commercial Lines team, assisting Mark with new business and renewals. Highly experienced, particularly in cyber insurance. 
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